1. Add Jira as a data source.
  2. Select Integrations in the left panel, then select Jira, then choose the metric you want to build from the list of templates:

    • Closed tickets: Shows the number of closed tickets in Jira.
    • Open tickets: Shows the number of open tickets in Jira.
    • Work in progress: Shows the number of tickets in progress in Jira.
    • Cycle times by issue status: Shows the average time (in days) that tickets spend in each status.
    • Cycle times by issue type: Shows the average time (in days) that it takes issues to move between two states.
  3. Enter the name and description for this new metric.
  4. Select the Jira project(s) you want to use for this metric. Only issue types and statuses for the projects you select here, will be available for this metric. 
  5. Select a start date and how frequently you would like Jama Analyze to retrieve data from Jira.
  6. Select the issue type(s) you would like to use for this metric. Each issue type will display on a separate line. For cycle times by issue status, the metric will display the average time of all selected issues.
  7. Select the status you would like to use for this metric. For cycle times by issue status, the average time spent in each status is displayed on a separate line.For cycle times by issue type, you might set boundaries for your cycle by choosing Open and Closed to see how long it took for tickets to move between those statuses.
  8. Select any additional options. If you use additional fields in Jira (like labels and priorities), you can also use these to filter your data set. Check the boxes to expand the options.
  9. Select where you would like this new custom metric to be visible.
  10. Select Submit.